Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Parking was fine, however my experience of the airport baggage collection was not! Nearly 3 hours after landing before my bag was delivered. Edinburgh Airport you really need to sort this out!”
Thank you for your review.
I'm pleased to hear that you were happy with the car parking.
We strive to deliver a seamless journey to all of our customers, and I appreciate how frustrating the lengthy wait for your luggage must have been.
The baggage delivery process is the responsibility of your airline and their contracted handling agent. I would encourage you to contact your airline as they will be able to investigate the matter with their handling agent and provide you with a full response.
While we at Edinburgh Airport (the owners of the airport and operators of services such as security and airside coaching etc.) do not supply these particular services (baggage and ground handling) it is the airport, and the country as a whole that suffers the reputational damage. Please be assured that we continue to work with all of our partners on the airport to strive to deliver standards that we can be proud of.
Kind regards,
Customer Support Team
“I prebooked the parking however when I went to go to the barriers it failed to pick up reg number and had to call the assistance number, they were helpful and said they had sorted it and gave me the ticket.
When I was leaving the next night, I went to the barrier thinking all ok however when I put the ticket it it was asking me for £150 and had to call the assistance number again for them to resolve. Seems to be an issue as when we booked for travel in May for our summer hol, same thing happened with prebook, not picking up reg and having to get assistance. Each individual I spoke to was pleasant and helpful, think it's the system that may be the issue.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Pre booked space, wouldn't let me in to the Multi Storey 'it was full'. Very unhappy.
Had to find a space outside, none to be had. Needed to park on hatched 'no parking' space. Hasn't happened before, I park every two weeks normally without problem. Very poor result this time.”
Thank you for your review. I'm sorry to hear that you found it difficult to find an available space in the Multi-Storey car park. In future, if ever faced with the same problem, please right the intercom at the exit barrier and a member of our car parking team will be able to provide you with a suitable alternative.
Kind regards,
Customer Support Team
