“The ANPR cameras to access the car park on pre paid bookings rarely seem to work, which means I have to manually take a ticket. Then when leaving the car park, it’s wants to charge me again, so have to use the intercom to explain and be let out.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Excellent. First class. Everything went according to plan from initial parking early in the morning to driving away on our return. Would recommend this experience and will certainly use it the next time we fly from Edinburgh,”
“The parking is great, but integration into the airport not as good. Barriers at entrance too narrow for our bike boxes on trolley. No trolleys available on arrival and departure”
