“Arrived at the multi story in Edinburgh about 3 hours before our flight we went up and down all the levels some level were saying they had space but they weren’t any spaces we were in the car park about an hour trying to find a parking space we had to go right up to the top which was outside got a space then but by the time we got out luggage and got to the lift we were both soked with the rain so we weren’t very happy we have used the multi storey on a number of occasions but this was the worst experience ever”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Very busy on the day we arrived - staff were directing us to the only remaining spaces. Luckily we pre-booked. On exit the display showed that we had to pay £515! Clearly a mistake as we'd already paid in advance, but a bit disconcerting nonetheless...we had to buzz the office and wait for them to check.”
Thank you for your review. I’m sorry to hear that you encountered issues with the payment display on exit. It's understandable how concerning that must have been, especially after pre-booking. I’m glad you were able to contact the team for assistance.
Kind regards,
Customer Support Team
“Absolutely perfect start- and end- to any trip. Makes you feel sp mich more relaxed. Carpark is always well lit, clean, and tidy. Fasttrack through security is a superb bonus. Even if there is a hiccup , as we had, with exiting the carpark, the staff are suoer efficient at sorting it out. Pricewise, its comparable to other options, but the service and peace of mind? Far superior!!!”
