“Despite pre-booking the anpr didn't recognise the plate and when we left ticket said we owed £170!! We spoke to a very unhelpful chap who took our registration then no contact but a about 2 or 3 mins later the barrier opened. I knew it would be ok but if I were elderly or foreign I would have had no clue. Very poor customer service. That said, for once we managed to get a space relatively easily”
HI there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“+ve Price was good because I booked well in advance and signed up to receive spam.
+ve Straight forward finding the car park and number plate recognition work properly.
-ve Several parking bays near the terminal were unusable because they were flooded due to poor dranage.
-ve Quite a hike to terminal with wheelie cases and skis over up ramps and down ramps.
-ve Mostly uncovered walkway in Scottish weather.”
Thank you for your review.
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
“I had to extend my trip abroad but could not just buy a few extra days in long stay where my car was parked. I emailed customer services and I was sent a link to book into mid-stay and press the buzzer upon exit. It all worked well. Thanks.”
“As usual the number plate reader did not work so to exit the car park i had to spend 10 minutes waiting for the car in front to get through and then wait while the helpful person found my booking. This happens every time i use the carpark which is every week. This week i wanted to catch the end of my daughter's school concert so it was particularly annoying.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
