Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Having arrived back in UK after a long 15 hour flight, exciting car park the machine in formed me I owed 900.00 pound. A bit of a shock
I had a conversation on intercon with person
It was quickly resolved having booked
Previously and payed for three weeks.”
“Booked in advance which did make this an affordable close parking option. A short walk to the airport and straight into departures. Easy to find, directions were spot on.”
“Easy to find and park. Short walk to and from terminal, although mid stay parking not well signposted at the terminal exit.
On exiting, barrier didnt rise and machine advised we had £210 outstanding to pay. Pushed button for assistance and attendant raised the barrier (no reason or apology given)
Would use again despite hiccups.”
