Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Having booked a stay I was concerned at the shortage of available parking. Many vehicles outwith designated parking spaces and if it had not been for someone leaving I might well havd been in a similar position. Surely bookings for parking shouldn’t be taken beyond available spaces.”
“The parking was pre-paid but when I tried to exit the machine tried to charge £150.
Not the smooth exit I expected. It was resolved but obviously the number plate reader isn't working.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Easy car park to find and not too difficult to find a space. Minutes from the airport so very easy to get to the airport with your luggage without too much of an effort.”
“Parking experience was good but for the second time we had problems at the exit barrier where I was the ticket machine indicated I had charges of £150 despite prepaying for parking several months ago.
The barrier attendant was able to clear the charges and let us leave.
This is the second time this has happened in last few months and needs investigation by the car park operator to find out why charges are be levied on prepaid customers.”
Hi there,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that this causes and I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Edinburgh Airport
“Plenty of spaces and easy to get into, however, my number plate hasn't been recognised on my last two visits resulting in the full charge at the exit barrier when I've prebooked and already paid.
My number plate hasn't been reconfigured in anyway so don't understand why this keeps happening. This is in Mid stay and it hasn't happened in Longstay yet.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to book and when booking is confirmed yoi are sent a confirmation email which also includes a map of where mid stay parking is located within the airport. When rrturning from holiday you just insert your ticket into the machine which lifts the barrier and you can leave. Mid stay parking is located about a 10 minute walk from terminal.”
