“Parking was great. Easy access to car park. Easy access to Departures. Only marred by £180 being demanded on exit - pressed the buzzer, explained it was pre-paid, barrier opened, but no ‘Sorry’ ‘Apologies’ or anything which would have appreciated”
Hello Colin,
Thank you for taking the time to share your feedback about your experience with our airport parking service. We're glad to hear that you found the parking and access to the Departures area easy and convenient.
However, we apologise for the inconvenience and disappointment caused by the misunderstanding at the exit barrier. We understand that you had pre-paid for your parking and were surprised to be charged £180 upon exit. We're sorry that our staff didn't offer a more apologetic response when you explained the situation.
We're taking this opportunity to review our processes and ensure that our staff are better equipped to handle similar situations in the future. We appreciate your feedback and would like to offer you a gesture of goodwill for the inconvenience you experienced.
“Fantastic all round ,its cheap so close to the terminal building and easy to find the access is brilliant definitely a reason to use edinburgh airport again.”
