“I love travelling from Edinburgh Airport because the parking is so much easier than Glasgow, AND customer service are excellent to deal with. 10/10 for service”
“First time flying from Edinburgh. The infrastructure overall is rather outdated.
The mid stay car park is a long walk from most of the airport hotels and a bit of a slog from the arrivals terminal.
Parking spaces are rather narrow and the pedestrian access ways are uneven and poorly drained even after a light shower .
Driving access is tight on entry and exit.
The pricing was very fair compared to Manchester and Newcastle.
Booking was easy and information was comprehensive.
Would use again despite minor drawbacks.”
Thank you for your review. Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“THE PARKING NAMES AND SIGNS FOR ALL CAR PARKS ARE CONFUSING TO SAY THE LEAST. BETTER SIGNAGE AT ENTRANCE TO AIRPORT AND SIMPLER NAMES SUCH AS CAR PAR 1, 2 ,3, 4 WOULD BE BETTER THAN FAST PARK, SURFACE PARKING ETC. THANK YOU”
Thank you for your review. Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Easy to find and short walk to/from the airport building with good signage. Booked 10 weeks before departure for a reasonable price. Much more convenient than using public transport from Midlothian address and not much more expensive considering I was travelling alone. Return flight was delayed by 3 hours and arrived around midnight so I was grateful to have my car at the airport. I had an issue when I tried to validate my ticket. The machine indicated that I had an outstanding balance of £120 to pay but I drove to the barrier and pressed the intercom button. Someone answered immediately and was able to find my booking and raise the barrier remotely for me to exit.”
