“Short walk from terminal. Excitement at barrier on way out when attempted to leave within time on prepaid ticket and machine wanted another £220 but called help number on machine and real person answered immediately and after checking raised barrier before queuing cars behind got too upset. No explanation given about why ticket did not raise barrier as expected.”
“I was a bit disappointed that when I went to leave I had my pre paid ticket to put into the machine. But a ticket was already in the machine. I removed that one to put mine in but it said there was an outstanding amount of £180. I then went to put my ticket in and was told by the machine it had already been used. I spoke to the intercom and I received very little communication and the barrier just went up.”
“I book online and every time I get to the exit barrier and put my card in the machine, it asks for a payment of £60. I have to call for assistance and give my registration number, which is always found, and the barrier is raised for me. It is a total frustration and a waste of my time.”
