“All ok, but the only thing is that my car does not get scanned properly and it is not nice when you see you have an overdue of £100s when you are in the Exit. This has happened to me at least 3 times but never with other car parks. If you could fix that , it would be excellent. Thanks”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Having arrived back in UK after a long 15 hour flight, exciting car park the machine in formed me I owed 900.00 pound. A bit of a shock
I had a conversation on intercon with person
It was quickly resolved having booked
Previously and payed for three weeks.”
