Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Shocking service , I paid for my parking on line and received confirmation of the amount and paid in advance. On leaving the car park I was charged a further 66.00 pounds. How can this happen and what is the reason . I have sent in an email and as yet have not received a reply . I look forward to your reply .”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
