“When you return to your car tired after a very long flight, there is not enough signage to point the direction of the mid-stay car park. We ended up walking all the way up to the roundabout, across the tram tracks and down the road. Not a pleasant experience. We fly from Edinburgh often, but this was our first time, and probably last, using this car park”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review. For future reference, we provide directions to all of our car parks on our website and also in your confirmation e-mail for the car park in which you have booked.
Kind regards,
Customer Support Team
“The booking process is straightforward and quick, as is entering and leaving the car park. It's a busy car park, so finding a space may take a bit of time and the road surface can be tough on your luggage wheels. Overall, we'd certainly book this car park again though.”
“The stay at the car park was no problem. Barrier entry & exit were no problem and the car was safe. The downsides were that there is very little space between cars when parked and there are very few signs directing you to the correct car park when you approach from the city bypass. The signs are for the long-stay car park and then later the mid-stay signs appear. When you want to find your way back to your car before returning home the signs again are lacking. First-time or infrequent travellers need a crystal ball.”
Thank you for your review.
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
