“Booked well in advance so £ 48 for 6 days was good value for money. Easy walk to the terminal building. The covered walkway was useful on return as it was raining heavily. The only blip was when I came to the exit barrier and the machine asked me for £210. For some reason, it did not recognise my number. However, I used the buzzer to speak to someone who took my number, apologised and my ticket then opened the barrier. Despite this, I would use the Mid Stay car park again.”
“All fine except for the second time in succession at Edi airport parking, on exit despite prepayment it has informed me I owe several hundred pounds. Irritating and momentarily alarming. And no explanation or apologies.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Booked ahead of time in mid stay just to pick up my daughter. Booked 3 hours and it cost £29. Saw price list on arrival and without booking it’s £18 for 3 hours. Rip off. They should publish their normal prices to avoid ripping people off.”
Thank you for your review. Our pricing for both non-booked and booked visits are available on our website under the "Drive up and park" section under parking.
Kind regards,
Customer Support Team
“It's one of those situations that you don't think much of it because it works flawlessly. Arrive. Get ticket. Gate opens. Park. Holiday. Perfect. Couldn't ask for more.”
“Everything went wonderfully. We found a spot quite quickly. The car was safe and under surveillance. Thank you very much. However, I'd like to note that my car has Ukrainian license plates. The structure of Ukrainian license plates is different from British ones. Apparently, that's why the gate camera didn't recognize them. I had to call and ask someone from customer support for help. They manually opened the gate, and after that, everything went smoothly.”
“The actual car parking was fine it was the exit that was the problem. When leaving we had to wait a ridiculous amount of time at the barrier because the machine was asking for £270 to exit but no one answered the buzzer for ages!! not good at 3am. 2 weeks before that coming back from London again at the barrier we were asked for £170 when it was all pre paid!!! Not a good service at all.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
