“Farcical start to my trip as the car park is booked was closed and I was “upgraded” to the long stay. This was not communicated in advance, so I arrived to an entrance blocked off by cones. I have not received any refund for the inconvenience.”
Thank you for your review.
I can confirm plane parking is closed and when passengers book the plane parking product this is stated on the website and on the confirmation email.
Kind regards,
Customer Support Team
“Recently used this parking facility for 4 day trip. Easy to find, easy to gain both entry and exit with automated barrier system. About 10 minutes walk to terminal.
Good value for money, would definitely use this again.”
“Very poor signage to terminal for walking.Was asked to pay £176 on exit despite having prepaid.Spike to assistance and this was resolved but not ideal after a late flight home.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“We were "upgraded" to the long stay parking after the option we booked wasn't available. The "upgraded" facility has no active shuttle running but we advised at the point of booking that there was a walkway directly to the terminal. It wasn't clearly marked and we couldn't find it (we found it on the way back to the car) so we had to walk on airport roads in the dark.
If no shuttle buses are running, the walkways need to be more clearly marked.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
