“Good value for money when it all goes right. Gets pricey if you need to change by a couple of days. And it woudl make that so much more palatable (not that it ever is), that having now had to pay double, if you could just get your system to allow me to leave without having to call somebody at the gate. Feels a bit like gambling. Can't wait until we can bring this to health care. Then suddenly it will be unfair.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“As always a smooth process from start to finish. Finding a spot in the Long stay is a challenge most of the time and can be a pain when rushing to catch a flight. But it’s parking, what can you do?”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I had a reservation but on arrival the number plate recognition didn’t work. I used the intercom on the ticket machine at the entry barrier. The response was great and I received a printed ticket. Short walk to terminal was relatively well signed and not a problem. Would use again. Reassuring to have flexibility on arrival and departure times (outside the hours purchased).”
