“The registration monitor reads my number plate incorrectly, so the ticket prints out with a digit wrong and I require to call customer assistance to be let out the gate (because I pre-book with my correct registration number). This is a bit frustrating, although I always get a quick and helpful response from customer assistance.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It's a car park. It is exactly as you'd expect. Depending on where you park, it takes between 10 and 15 minutes to walk to the terminal. If you walk slower than I do, it'll take longer. If you walk faster than I do....”
