“It's a good value car park, if booked in advance. I've used two times in the previous year and still would use it again. I don't mind walking with suitcases instead of taking a shuttle bus. Mind you, there are multiple ways to improve it. Both times, it was quite busy and it was not obvious where to find a place. We ended up in the remote side of the car park. It was not obvious where is the path to the terminal. The walk is not clearly signposted, it's looks like a temporary thing. The pavement is not smooth, there were puddles and speed ramps, it may be hard to roll the luggage across the car park and necessary to carry it by hands over the puddle straight at the gates. As soon as you reach the tram station, it was easier. Resume: acceptable, if you can take the risk of handling heavy luggage under harsh weather conditions.”
Good Afternoon,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas.
I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Had booked to stay in Plane parking but the car park was closed when I arrived. Then had to ask at gate where to go.
Would have been nice to receive email prior with directions/changes.”
Thank you for your review.
We have a grace period of 6 hours after your booked exit time without incurring any additional chargers. If you are out with this grace period passengers will have to pay the non pre booked rate for the time they have overstayed their booking.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our signage confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Perfect for what it is. Only gripe would be a lack of drainage. We arrived following a bout of rain fall and there was a lot of standing water around the car park. It made getting in and out with luggage a bit problematic.”
