“Going in to the airport is fine but I always struggle to find the best way back out to whichever car park I am in. Is it just me or is the signage not very good ?”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I was astonished at the level of vehicles not parked in spaces and strewn all over the walkways and other areas which made it difficult to navigate my exit. On inserting my card the machine asked for £283 despite having pre paid my parking . These points need addressing”
Hi David,
Thank you for your review.
I am sorry to hear of your recent experience whilst travelling through our campus.
As advised in our terms and conditions 'In the unlikely event, you book a parking space with us online, and there are no spaces in the relevant car park when you arrive, we will either provide an equivalent or better space in another car park or a reduction in price for a car park further away'. To speak to the team, you can contact then via the intercoms on all our barriers. I can confirm that no fine will be issued to you on this occasion.
If you believe you have been wrongfully charged upon exiting the car park, please contact the Customer Support Team via the form below and we will be happy to look into this further:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Entry and exit worked as advised. We had two small children with us and lots of luggage, it would have been nice to have some luggage trolleys available as it's quite a walk to the terminal buildings. Also we were lucky that it wasn't raining.”
Hi Alan,
Thank you for your review.
I understand how frustrating it will have been to discover there were no trolleys available. Our trolleys are in constant rotation, which means once they have left an area, they must be collected by a member of staff, and processed back into their designated zones. This unfortunately takes time, and on this occasion has meant that the area you were in had no available trolleys.
Kind regards
Customer Support Team
