“The long stay car park was easy to use. I paid online and the automatic car plate recognition worked with no issues; the barriers gave me a ticket with my booking number and opened.
It was easy to leave the car park too; I inserted the ticket and the barriers opened.”
“Good parking location a short walk to the airport terminal.
Everything is fine with entry and exit.
I will definitely use this parking lot again.
Jan.”
“Didn't receive a ticket on entry, I thought this was due to having booked online. When leaving several days later, the barrier wouldn't open so I used the intercom. Turns out you need a ticket to exit. Luckily the person on the intercom was very helpful and we left with just a short delay”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Parking is overpriced and make customers walk miles to there cars. Should really consider some sort of flat escalator like the ones they have in between terminals. Almost had cardiac arrest walking to my car. Was also charged 40 pound for a delayed flight. This is terrible but not as bad as almost collapsing due to the 10k walk to the car.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking area is good and easy directions into the car park. However once parked it’s not easy to find your way to the terminal. And the path once found isn’t really of a standard that should be through a car park built and designed by the airport. Improvements really should be made to have a proper covered path from all areas of the parking.”
