“The car park was okay to get into with good directions but once in, it was a nightmare! I had to go to the speaker on the car exit point, with my case and on foot, to ask for help as there was no visible route to the airport entrance. This was not only dangerous but not what I needed ontop of the 12 minute walk to get there in the first place. The lack of signage to help people was disappoimting. As we got closer, then it became visible but by then you could be walking around in circles beforehand.
On return, it was even worse. We were following car patk signs but there was no sign for the long stay car park. We ended up having to go into the Hertz car hire and asked someone to help. We were then routed around to a tramway to cross. Again, I felt this was dangerous. I did not expect such a difficult system. Not what anyone wants before or after a holiday. It really caused me stress and it took us 30 minutes to get to our car. I will never recommend this airport parking to anyone. Disastrous!”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind Regards,
Customer Support Team
“Quite hard to find a space to begin with and a few people had parked on the kerb/roadside and not in a space. However I persevered and found a genuine space. Came back a week later and all was well. Doesn’t take long to walk to the terminal.”
“It was a long walk to and from the far end of the long stay car park since all the closer spaces to the airport were taken when we arrived we had to walk through standing water and the route wasn’t well marked …. BUT we only paid £34 for 8 days parking so can hardly complain.. In short despite the drawbacks excellent value for money”
