“I parked in the Long Stay car park for three nights. When I arrived it was like a post-apocalyptic nightmare where parking spaces were so scarce, and of seemingly such high value, that drivers had abandoned their vehicles in any spaces they liked (spaces that weren’t ‘spaces’) such as in the kiddie if the roads linking each parking section. It was utterly ridiculous and dangerous. You have clearly oversold the car park and left patrons to fend for themselves with sticks or shards of glass and use parking spaces as currency in a strange new world.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Parking was ok. We were very lucky to find a parking bay to park in. The Place was full when we arrived and cars were being parked on double yellows and against fences. It was a good 10 mins walk to the terminal as described while booking. And there was no "dedicated" walk way, You are walking between cars etc.”
“You need to offer more car parking spaces... The Long Stay parking is a messy affair and it's very hard to even find a space; even when you do the spaces are very small which just adds to the stress.
Drop off & pick up should be free (at the terminal) - if people abuse this and stay longer than 5 mins it's a £50 charge (number plate recognition). You also need more parking exit gates / less narrow and easier to navigate for modern SUV cars.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Finding a parking space took some time. On my return someone had parked outside the designated parking places making it very difficult to get out of my parking space. Measures need to be taken to penalise such inconsiderate drivers”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“People were parking on pavements at ends of rows as very few spaces remained. Our return flight was cancelled just before midnight the day before we were due to return and as there is no apparent way to adjust bookings once active we were forced to spend an additional £85 for 30 hours parking. Not a great end to a family holiday.”
Thank you for your review.
If your flight was delayed I can confirm you will be subject to pay the non pre booked rate upon exiting the car park, I would encourage you to seek reimbursement through the airline you were travelling with.
Kind regards,
Customer Support Team
“Couldn’t get a ticket from the barrier on the way in. chap on the intercom let me in and said to buzz on way out to let them know o wasn’t able to get one on entry, which was a bit disconcerting. Had to drive round the car park a few times before finding a space, other folk had parked on double lines as there were so few spaces. On the way out some of the lanes were fully blocked where people had to park because they had obviously over booked. A bit of a shambles really.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
