“Parking was ok however the quality of some other users parking - going up the curbs and blocking roads left a lot to be desired. This needs to be monitored and offending vehicles need to be moved”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“The parking is fine although it can be hard to find a space. The price was decent for the 9 days I had booked in, but unfortunately I was bumped off my flight for the return journey. This meant I arrived the morning after. The charge was £50 for the extra 12 hours. That was more than I originally paid for the whole 9 days and I think the charge is far too much, when the change to arrival was out of my hands. This will put me off using the parking in future.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned. I would encourage you to reach out to your airline to seek reimbursement.
Kind regards,
Customer Support Team
“With no bus running right now and the makeshift footpath difficult to find I thought the Long Stay parking was very poor. A 15 minute walk to the terminal was ok when it was daytime and dry but not so much when it’s 3am and torrential rain (with huge potholes traps filled with water to further test you). Oh and they’re obviously over-subscribed with the amount of cars not parked in spaces and on the kerbs.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review.
I'm pleased to hear that you were happy with the booking process.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
