“The system has improved!
I commented last time about route directions from the long Stay Car Park to the Terminal and there was a big improvement on our visit last week. The route is much more defined. Well done people.”
“It was a short walk to terminal 10 min , maybe next time park closer to the exit as the carpark road was bumpy for pulling my suitcase . But liked the fact I did not need to wait in a shuttle bus and the weather was dry”
“Parking ok but a long long walk especially as my wife has walking issues. I couldn’t push a wheelchair and the luggage at the same time.
You need to start up the bus again!!”
“I had pre-booked but on arrival the barrier didn't open so had to press for a ticket. When I left and inserted the ticket the machine said I owed £110 (which seemed excessive for less than 3 days parking if you hadn't pre-booked). Was a bit annoying however the gentleman who I spoke to on the intercom was very helpful and sorted the issue very quickly.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
