“there is no coach to the terminal building which there used to be and no covered walkway so soaking is the result. It was probably good there was no coach as the park was over full with cars abandoned everywhere and was nearly hit twice as people lost their ability to see in frustration - so you prepay for this? The pre paid ticket did not work in machines or barriers and I was only let out by the buzzer ath the barrier.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“There were vehicles abandoned everywhere so I too abandoned ship , the walk was nice as it wasnt raining , and its very close to the airport.
There was a truck show on in the showgrounds so traffic was septic upon my return. Also the gate barrier tried to charge me £110 on my way out so I pressed the call button and the nice man in the box sorted it out three stars for the chaotic parking”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Nothing wrong with the parking but the signage/directions are poor. Difficult to find exactly which parking you are going to, difficult to know where to go when you exit the car park, difficult to know which direction to walk in to get to terminal, difficult to find exit whilst in car park. For the price I would expect way better signage.”
Thank you for your review.
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I've used this carpark before. everything goes smoothly. There is no shuttle bus, so you have to alk about ten minutes to get to the terminal, but that is better than standing waiting on a bus, especially on return. The carpark was quite full, but there were plenty spaces at the far end, so I don't know why so many cars were parked on double yellows - was it just to save a couple minutes' walking?”
“Price was good BUT very busy and struggled to get a space ( suppose it was the summer holidays)
Had the joy of walking to the terminal in the pouring rain. I know it’s only 10 minutes but even with a coat and umbrella we were soaked. Plus we had to drag our suitcases through puddles and manoeuvre by abandoned cars on the marked walkway. It will be very helpful if you could put a overhead cover along the route seeing as you not longer have a bus as it is Scotland.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
