“We arrived back late with cases. Had chosen the long stay car park knowing it was the short walk to and from the terminal, but did not anticipate the poor signage between the Terminal and this car park. Got lost and ended up wrong side of the tram line and in the Rental car centre. Had to walk along a road with no pavement in the dark to find our car. It's a bit messy walking this route in the first place between red and white Barriers that look temporary. Less of an issue walking to the terminal, but horrible leaving the terminal. Strongly suggest this should be improved.”
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you are happy with the support you received.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Easy access, found a space with no issues. Walkway to the terminal building is through the car park which is not marked but can figure it out if you are not in rush. Would definitely recommend and would choose it again.”
“Carpark was booked and paid for up front however when we tried to leave carpark we were asked to pay £190 after speaking to a customer service we were allowed to leave carpark.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
