“Only downside was , when leaving the car park in the early morning hours , my ticket would not read at the exit barrier, but the intercom chap helped me .”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“This time it was good. BUT I’ve parked again with you this week and once again the ticket doesn’t have my registration on it so I guess I will have to buzz the team to explain it again. Wish you would sort the system out.”
“Very few spaces available despite charging so much money to park lots of cars abandoned and road ends etc
Tried to book another session and now much dearer not great customer service”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“On entering Eastfield Road there are a number of other companies offering long stay parking so that caused me a bit of confusion, especially since one was NCP. Apart from this entry and exit went very smoothly.
Thanks”
“We used the long stay car park for a recent holiday, as I had used the car park for pick up previously. We had no issues with the parking and found it easy to use. I will say that the directions and walkway to the airport could be clearer; it isn't the most obvious for those who are new to the airport. Secondly, on our return, there were cars parked in the road of the carpark: if you were parked near the footpath entrance it would have been difficult to exit the car park. Thankfully we were further up so this didn't affect us.”
