Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“All good. Easy access. Booked online. No issues. We parked on very end and it took a while to walk to terminal so leave yourself a bit of time for that purpose especially if you have lots of luggage and kids.”
“There is still a bad footpath to the terminal. No improvement since last visit. Route is not clearly marked since our last visit.as a minimum I would expect to see a smooth level and reasonably wide path, clearly marked.”
Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
