“Less than 10 minutes walk from the terminal, and having pre-booked the automatic car number recognition makes it so easy to enter and leave the car park.”
“On the whole I was pleased with my stay at the car park although I was annoyed at being told at the exit that I owed £130 !!!
The helpful gentleman at the other end of the buzzer restored my faith in the system.”
“I got a total shock on departure when the barrier machine said I owed you £160, when I had already paid in full £66. Luckily the intercom worked and I was allowed to leave. Imagine I had paid £160 for no reason...
Apart from that, being able to park outside and walk easily to the terminal was great.”
“Disappointing when every time I pay in advance I have to contact security to let me exit the car park and give my details & booking reference as the ticket barrier request payment”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
