“Used this service when you had the bus service. Much prefer having the bus. As a single female arriving back in the dark it is quite a dark area.
Why is the mid stay not open anymore?”
“Good pricing to park as long as not raining as it 10 min walk to airport with cases. Exit route can be a bit awckward to follow not that clear. Other than that a good place to leave car”
Thank you for you review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“I travel a lot, and always use EDI parking, usually long stay of plane parking, as I'm most often away a week or 2. It was once a nightmare, and every time the gate would not let me out and I needed help, despite having paid correctly. Pleased to say that for the past 4-5 months it all seems to work seamlessly now. Pity that mid stay and place parking are currently unavailable, and also that long stay requires a long trolley push through the rain and the puddles. Hopefully some improvements are being worked on.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
