“Car park was very busy as mud stay car park was closed. With a longer walk can a covered walkway be considered?
On exiting car park my perfectly clear ticket was ‘unreadable’ and when read I had an outstanding charge, even though I had a prepaid space!”
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Much prefer the long stay as too many times found the other end of the parking too confusing as the instructions on your location aren't clear. Park in long stay now knowing its a wee walk but have had no issues :)”
“This was our second time using the long stay car parking and found it to be a great facility. Easy to find plenty of spaces and exit using our ticket was a completely easy process from start to finish. Very reasonable price too for our duration. Would gave no hesitation in using this car parking again”
“1) Walking route to airport not well market out in the car park. 2) We booked and paid but when leaving the car park the ticket machine spit out a cost of £190 for a week. Had to buzz them and ask what was going on. No explanation or apology given and after a minute the barrier was buzzed open...”
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
