“Horrific. I would not use this car park again. We returned from our holiday to find a hole in our bumper.
The car park company will not help us. They say there is no camera footage. Which is worrying as you'd think there would be, to keep our cars safe.
It is obvious it was a white car which has hit our black car. When we parked up we were alongside a white vehicle so they really just need to check the footage for the time/date that car left.
When we parked up the car park was worryingly busy. There were cars parked next to kerbs. Not in spaces.”
Hello Gemma,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
