“Hi , I’m sorry to say I had a extremely expensive visit to the long stay parking at Edinburgh , I have enclosed my booking a made on 5/8/24 for 3 days which if you check the system I never got to use , The barrier would open and I had to take a ticket .
On my return I was charged 170 pounds for my stay , Could you please have a look at my original booking and possibly refund some money back to me ? I would really appreciate it Thank you”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The system worked well with no issues other than temporary road works causing delays getting to the site. First time I have used the service and will use again if I need to.”
“Easy to get in and out after pre booking. What is annoying though is that people park in the designated drop off area so when you’re picking people up or dropping them off you often can’t get parked at all in the drop off zone because people use them as parking spaces and leave their cars there for days”
Hi there,
Thank you for your review.
We understand that it is frustrating to find that some customers have parked outside of the designated parking bays. We are taking steps to address this issue including the display of new signage in this area.
I hope that on your next visit you find it easier to use the free pick up and drop off area.
Kind regards,
Customer Support Team
