“Easy access, great spaces. Allowed us to use the Twilight drop zone, which is a great service. Barrier wouldn't open on exit, as barcode on the ticket was poorly printed. Had to wait 5 mins for someone to open the barrier.”
“the parking was easy to get to and overall ok however we were very dissappointed when we had pre paid for the service and we didnt have to pay anything when we left but my son who was also driving was asked to pay an additional £55 pound to get out of the car park we still dont know why this was !”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Very poor signposted drove past it twice, not laid out very good, no shuttle bus to terminal and too far away to walk with case especially over tram lines. I incorrectly entered 1 day short of my holiday not realising and was charged an extra £55 on top of £45 which I had already paid upfront which is absolutely shocking as when I put the ticket in they were trying to charge me £240.00. Will never book again I would rather pay for a taxi in the future.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
As per our terms and conditions if you exit out with your booking you will be subject to the drive up and park rates for the overstayed time as this time was not pre-booked.
Kind regards,
Customer Support Team
