“Through no fault of our own, we were delayed 16 hours due to mechanical failure of our flight. I had paid £110 for 19 days long-stay parking. I was fined £55 for overstaying due to the flight delay - half the cost of the 19 day stay for 6 hours beyond the short ‘grace’ period. I appealed, citing the flight disruption, but this was rejected. Egregious price-gouging of a captive market.”
Thank you for your review,
I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned.
Kind regards,
Customer Support Team
“Much better than last time, there was plenty of parking spaces and both entering and exiting the parking was nice and easy. Just remember not to put your exit ticket at the bottom of the suitcase! ;)”
“August stay so very busy - arrived 4.00 am and no problems getting in. Good lighting. Exited easily. Timings to terminal a bit more than suggested. No luggage trolleys available in the car park (or not well signposted) £1.00 charge is a bit of a rip off after paying the parking charge.”
“Parked my car in the longstay for a week. Arrived an hour earlier than expected got in and no extra charge which was a nice suprise. Didn’t realise about the walkway to the airport so walked the long way but was easier to see the path coming back. There is no shuttle bus but it’s not a long walk if you use the path.”
