“it really frustates me to give only 2 stars because the product is great, it is my all time favourite night time serum, however, there is a real problem with the packaging. this is the third time I have problem with the pump, after one month of usage 1 pump a day, the product just stops coming out. according to the Dr Sam support, it should me last 3 months with 1 pump a day. considering the price, losing 2/3 of a product every time is not acceptable. at this point I am not raising a reimbursement requests anymore because I don't want to be blacklisted. just giving one last order and if the pump breaks again I will unfortunately have to move on with another brand.”
Thanks for your feedback! We’re thrilled you love our serum, and are very sorry about the pump issues. Our airless pump keeps the product fresh, but it sounds like you need to complete the 'priming' steps to get the product flowing through the mechanism. This can be done by banging the base of the bottle firmly 3-4 times, then whilst holding the product upside down, slowly pressing the pump several times till dispense. We see our team has been in touch with you to further discuss this - we’re here to help and will never blacklist you for seeking assistance.
“I started using Flawless Nightly 2% Retinoid in November and it revolutionized my skin. I've had problems with acne, redness and sensitive skin since I was a teen. Lately, I had resorted to a mild moisturizer and cleanser and avoided actives fearing skin reactivity. A month into using Dr Sam's retinoid I noticed my acne getting better, my skin tone becoming brighter and homogeneous. It helped me a lot with radiance. I am in my early 30s so ideally the serum will help me managing fine lines, it seems to me that after 6 months of constant use the fine lines on my forehead and neck have become less visible.”
“I’m have used a full bottle of this now and feel that my skin tone is definitely more even and that breakouts are reduced. I started it on the recommendations on the website of building up frequency and amount slowly over a few weeks and have therefore had no irritation or issues. Nice texture, goes on easy and absorbs quickly without being greasy.”
“It feels so nice on my skin and even though I have only used it twice so far I can tell things are happening! My skin is purging right now and I am excited for it to keep working!”
“I have been using this for a few months now, and I can see how it helps with my acne. I have sensitive acne-prone skin, and it didn't cause me any irritation.”
