“I had high hopes for this after seeing so many positive reviews on tiktok and here. Sadly this made my skin worse. I have a lot more flare ups and quite painful ones. Bit upset I spent a lot of money on this just to be like every other product.”
Hi Jennifer, thank you for your feedback. So sorry to hear of your experience, however we do wish to assure you that we would expect to see purging of the skin when introducing new actives. This is actually a really good sign that your skin is responding to the products and doing what it needs to do!
Although not always visible, there are blockages bubbling away under the surface of the skin and unfortunately what goes in, must come out. Remember, you're pushing out clogged up pores in a speed-up fashion under the influence of actives, so instead of getting those spots over the next 3 months, you get them over a shorter period of time. This is particularly common in those with lots of comedones at the beginning - so this pattern of acne will often look a lot worse before it’s better.
Remember, less than 2 weeks of using the product is a very short amount of time, improvement will take time and patience and wont happen overnight. We do often see more significant purging for those who have suffered with their skin in the past so it's important to manage expectations. We totally understand how frustrating the process is, but to have healthy happy skin, you need to allow blockages to reach the surface and purge to clear! We've got in touch directly to provide further guidance.
“I have been using this product on my T zone night and morning for a couple of weeks now - fabulous. My blemishes have diminished, the redness has gone, and the texture of my skin has greatly improved. I use along with the flawless cleaner, and moisturiser.
My skin is looking normal.”
“I’ve been using this for about 9 months now and I find it especially good when you feel a spot coming on. I’ve been using it as a spot treatment and find it reduces the redness and blemishes quicker. It doesn’t dry out my skin like a lot of spot treatments do and it layers really well under other products! The tube lasts really long too! Highly recommend.”
“Last time I tried this in a sample it worked just fine so this time I purchased the full size and its like the formula changed and didnt do anything other than leave my tight and dry.”
Hi Sofia, thank you for sharing this. Our formulas haven't changed, but skin itself can shift over time and what worked previously may need some adjustment. We've been in touch directly and we're happy to help find what works for your skin now.
