“It’s great. But, the sizing is misleading. With such a good product, don’t disappoint by hiding sizing in your images (yea you give ml, but still shockingly small when it arrives!). Previous such customer comments have your reply ‘you can get a refund if not happy’…again, that level of customer service is poor. Do I like the products Yes, for the quantity of times I’ve been able to use them. Sorry. I don’t recommend this trial kit is purchased however.”
Hello Elizabeth, thank you for your honest feedback. 🌟 We're glad to hear you like the product itself, but we're sorry to hear about your disappointment with the sizing and customer service. We understand how frustrating it can be when expectations aren't met.
We'll take your comments on board and work to improve our product descriptions and customer service responses. Your insights are invaluable in helping us enhance our offerings and ensure a better experience for everyone. If there's anything else we can do to assist you, please let us know at ecomcustomerservice@dermalogica.com. Thank you for taking the time to share your thoughts!
“I had recently read some glowing reviews of the daily microfoliant, which I thought I'd try, but when I saw this little kit at a discount, I bought this...it's always a neat way to try out products. I'm afraid I was rather underwhelmed. I don't really understand the pre-cleanse: it doesn't shift eye make-up at all. The face wash is okay...lathers up quite well, but don't find it any better or worse than anything else I've got/tried. Similarly, the microfoliant...which was my key product...is okay, but I can't really see any difference in my skin (Body Shop do a better one, in my opinion). The moisturiser is just a moisturiser. All lovely to try, but I'm not sure any of them have found a place in my 'repurchase' list.”
Hi Cathy, thank you for sharing your detailed experience with the trial kit. 🌟 It's always helpful to hear honest feedback from users.
It's disappointing to hear that the pre-cleanse didn't work well for removing eye makeup and that the other products didn't stand out for you. Trying out new products can be hit or miss, and it's understandable that you were underwhelmed, especially after reading glowing reviews.
It's great that you gave the kit a try, even if it didn't make it to your repurchase list. If you ever need any recommendations for products more suitable to your skin type and skin concerns, please reach out to one of our professional skin therapists either in person or via our live chat function on the website.
Thank you again for your feedback. It helps us improve and better serve our customers. 😊
Hello, That's wonderful to hear! Dermalogica products are designed to provide excellent skincare results. If you have any favorites or need recommendations, feel free to ask! 😊
Hello Joyce, thank you for sharing your experience! We’re thrilled to hear that our product feels lovely on your skin and absorbs easily. It’s always wonderful to know that our customers are enjoying the benefits. 😊
Hiya, thank you for your review! We are so happy that your enjoying the results of our Discover healthy skin kit! If you have any questions regarding other products to benefit your skin, please reach out to our professional skin therapists via live chat on our website! :)
Hello, thank you for your review. That’s great to hear you would recommend this product to others! It’s always a wonderful feeling having clean, healthy skin!
