“Love love love Dermalogica, I have only been using for the last month and I can see results already! I have just ordered other products from the bi lumin range can’t wait to see the results”
Hi Rebecca, thank you so much for the glowing review. We're thrilled to hear you're loving Dermalogica and already seeing results after just a month. The Biolumin-C range is a fantastic choice, and we’re excited for you to experience even more benefits. Let us know how you get on!
Hi, thank you for your honest feedback. We are really sorry to hear the product caused a breakout after just two days of use. It is helpful to know you have used the pre cleanse oil before without any issues. Everyone’s skin is different, and we appreciate you sharing your experience. If you would like support in finding a more suitable option, we are here to help.
Hi Tracey, we're really sorry to hear this product didn’t work out for your skin. We understand how important it is to feel confident in what you’re using. If you purchased directly from us, you're welcome to return the product within 30 days. Our team is also here to help you find a formula better suited to your skin’s needs—feel free to reach out so we can support you further.
“Unfortunately the products have caused my skin to become really dry and flaky. I will have to stop using them as it seems the products are irritating my skin.”
Hello Joanna, we're sorry to hear that your skin became dry and flaky after using the products. We never want irritation to be part of your experience, and we appreciate you sharing this. Even skin that doesn’t typically react can sometimes need time to adjust—or may respond differently to certain ingredients. If you purchased directly from us within the last 30 days, you’re eligible for a full refund. We’d also recommend connecting with one of our Professional Skin Therapists, who can help identify what may have triggered the reaction and guide you toward products better suited to your skin’s current needs. We're here to help.
“Really dried out my skin, and i reacted to it. I dont have sensitive skin at all. Also shocked how small the items were. Not worth the money and left my skin bad.”
Hello Hollie, we're really sorry to hear about your experience with the Discover Healthy Skin Kit. While it’s designed as an introduction to some of our core formulas, we understand how frustrating it can be when a product doesn’t work for your skin—especially when you weren’t expecting a reaction. Even skin that isn’t typically sensitive can sometimes respond to new ingredients, and our team is here to help you figure out what might have caused it. As the kit is a travel-size sampler, the sizes are smaller by design, but your feedback is important and we’ll be sure to pass it along. If you purchased directly from us within the last 30 days, you’re eligible for a full refund. Please don’t hesitate to get in touch with our Customer Service or a Professional Skin Therapist—we’re here to help get your skin back on track.
Hi Paige, That's fantastic to hear! 🌟 We're so glad that the product has helped transform your skin from dry and bumpy to smooth and glowing. Your experience is incredibly valuable, and it's wonderful to know that you're seeing such positive results. If you have any more thoughts or questions, feel free to share! 😊
