Hi Tracey, we're really sorry to hear this product didn’t work out for your skin. We understand how important it is to feel confident in what you’re using. If you purchased directly from us, you're welcome to return the product within 30 days. Our team is also here to help you find a formula better suited to your skin’s needs—feel free to reach out so we can support you further.
“Unfortunately the products have caused my skin to become really dry and flaky. I will have to stop using them as it seems the products are irritating my skin.”
Hello Joanna, we're sorry to hear that your skin became dry and flaky after using the products. We never want irritation to be part of your experience, and we appreciate you sharing this. Even skin that doesn’t typically react can sometimes need time to adjust—or may respond differently to certain ingredients. If you purchased directly from us within the last 30 days, you’re eligible for a full refund. We’d also recommend connecting with one of our Professional Skin Therapists, who can help identify what may have triggered the reaction and guide you toward products better suited to your skin’s current needs. We're here to help.
“Really dried out my skin, and i reacted to it. I dont have sensitive skin at all. Also shocked how small the items were. Not worth the money and left my skin bad.”
Hello Hollie, we're really sorry to hear about your experience with the Discover Healthy Skin Kit. While it’s designed as an introduction to some of our core formulas, we understand how frustrating it can be when a product doesn’t work for your skin—especially when you weren’t expecting a reaction. Even skin that isn’t typically sensitive can sometimes respond to new ingredients, and our team is here to help you figure out what might have caused it. As the kit is a travel-size sampler, the sizes are smaller by design, but your feedback is important and we’ll be sure to pass it along. If you purchased directly from us within the last 30 days, you’re eligible for a full refund. Please don’t hesitate to get in touch with our Customer Service or a Professional Skin Therapist—we’re here to help get your skin back on track.
Hi Paige, That's fantastic to hear! 🌟 We're so glad that the product has helped transform your skin from dry and bumpy to smooth and glowing. Your experience is incredibly valuable, and it's wonderful to know that you're seeing such positive results. If you have any more thoughts or questions, feel free to share! 😊
“I don’t have much hope as everything I was trying was necessarily working for me then my mom recommended me this range , and it’s only been a week and I can already see the change in my skin ! I would definitely recommend and I will be purchasing the bigger sizes to my kit thank you guys so much ! I feel more confident and feel like I’m getting my skin back to what it once was”
HI Sudaisah, thank you so much for sharing your experience! We're delighted to hear that your mum's recommendation led you to our range and that you've already noticed a positive change in your skin within just a week. It's wonderful to know that our products are helping you feel more confident and bringing your skin back to its best.
We truly appreciate your recommendation and are thrilled that you're planning to purchase the bigger sizes. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to continuing to support your skincare journey!
“The pre cleanse smells lovely it felt good on the skin and worked well with the microfoliant. The cleaning gel works well, cleans without drying my skin. The skin smoothing cream moisturises well, and doesn't effect my make up. Product very expensive but you only need to use a tiny amount I have tried cheaper and always had to compromise, well worth the investment if you can afford.”
Hello, thank you for sharing your experience! 🌸 We're thrilled to hear that you enjoyed the pre-cleanse and microfoliant combination, and that the special cleansing gel effectively cleans without drying your skin. It's great to know that the skin smoothing cream moisturises well and doesn't affect your makeup.
We understand that the products are an investment, but we're glad you find them worth it due to their effectiveness and the small amount needed for each use. Your feedback is invaluable and much appreciated! 💖
