“My daughter and son already had an annual ticket pass so I decided to take some time off work over Easter and buy a ticket so we could all go to the zoo together. I asked my daughter if we should book but she said there was no need during the week. When purchasing my ticket I had to book so we decided on a day and time. On the morning I travelled to my daughter’s house and i reminded her it was school holidays and was she sure she shouldn’t book. At this point she tried to but couldn’t get a slot on the day. We decided to go anyway and while my daughter parked the car I asked if there was anything we could do as my daughter hadn’t booked. The girl on customer services was really helpful and took my daughter’s details and booked her in. We were both thrilled and had a really nice day, which my grandson really enjoyed…particularly the giraffes ☺️. Thank you for helping us out that day, it was very much appreciated.”
“We visited the zoo with 2 young children, the zoo is desperate for a large cash injection really, no elephants, tigers or lions, a lot of animals nowhere to be seen which is a shame, all in all it tots up to an expensive day out when you have drinks and food etc and need the day to be special so that you can recommend to people or return.”
“Not impressed with this purchase to be honest as it is suppose to be free return within a year but when I asked staff at Twycross they pointed out the fact there was no link in the emails for yourselves to activate the annual pass.
I have contacted you regarding this and heard nothing back”
“We visited Twycross Zoo in March 2025 and had a lovely day out with our family including my little 2 year old granddaughter.
The zoo is well laid out and has plenty of eateries and stop off points. A thoroughly enjoyable day out.”
“Really lovely zoo with great soft play! We went on a really busy day and staff were all great. Very quick queues for food , ice cream etc.. brilliant deal with free return for 12 months”
