Customer Service Skills Reviews

4.5 Rating 21 Reviews

Visit Product Page

Phone:

0800 077 3063

Email:

hello@cpdonline.co.uk

Location:

74 New North Road,
74 New North Road
Huddersfield
HD1 5NE

Visit Product Page

“I have enjoyed this course, it has been an excellent refresher after several years break. Would be excellent for a person who is new to working in customer service as well.”

Helpful Report

Posted 2 months ago

Dear Michelle,Thank you so much for giving our Customer Service Skills course a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you have enjoyed the course. It's fantastic to know that it has served as an excellent refresher for you after taking a break for several years. Your kind words about the course being suitable for individuals new to working in customer service make us even more delighted. We designed the course with a focus on catering to both experienced professionals and those just starting their customer service journey. It's wonderful to know that it can benefit individuals at various stages of their career. Once again, thank you for your kind review and for choosing our Customer Service Skills course. We hope it continues to provide you with valuable insights and knowledge.

Posted 2 months ago

“very good very nice”

Helpful Report

Posted 4 months ago

“Exceptionally good course.”

Helpful Report

Posted 4 months ago

“its really helpful”

Helpful Report

Posted 5 months ago

Thank you for your 5-star rating and kind words about my customer service skills! It's beneficial to hear such great feedback.

Posted 5 months ago

“I listen to what people are saying and not saying so I can ask pertinent clarification questions, all the while being engaging and polite, no matter the emotional state of the person with whom I'm interacting. I always look to find ways to improve whatever process I'm involved in and am willing to do what it takes to ensure customer staisfaction if at all possible and to pass it upward in the chain of responsibility if I don't have the responsibility myself to provide the service required. I am always discreet both with customer data and any personal information they might provide, even if unintentionally. I work to be loyal to both the customer and the organization I'm representing, looking to create a harmonious interaction each time.”

Helpful Report

Posted 6 months ago

Thank you, Margaret, for your 5-star rating of my customer service skills. I strive to provide the best possible customer service, and I'm glad that you've found me to be successful in that. I am dedicated to listening to what people are saying, asking pertinent clarification questions, and being both engaging and polite, no matter the emotional state of the customer. I will always find ways to improve processes to better serve customers and will ensure customer satisfaction if at all possible.

Posted 6 months ago

“Great informative course, easy to follow but gave me a lot of insight and information I can put to use in my role”

Helpful Report

Posted 6 months ago

Thank you so much for your 5 star rating of the Customer Service Skills course! It's great to hear that you found it both enjoyable and informative - I hope all the insight and information you took away from it will be put to good use in your role!

Posted 6 months ago

“Customer Service Skills. Is good to have to go with your CV”

Helpful Report

Posted 7 months ago

Thank you so much, Alan, for your 5-star rating of my Customer Service Skills! Having this endorsement is a great boost for my CV and for my confidence in providing excellent customer service.

Posted 7 months ago

“Its so explanatory and detail...”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating on our Customer Service Skills! It's so encouraging to get such positive feedback. We appreciate your kind words and are so happy that you found our service to be so informative and detailed. Thanks again!

Posted 7 months ago