Customer Service Skills Reviews

4.6 Rating 30 Reviews

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Phone:

0800 077 3063

Email:

hello@cpdonline.co.uk

Location:

The Media Centre,
7 Northumberland Street,
Huddersfield
Huddersfield
HD1 1RL

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“I took the time to brush up on my customer service skills and was pleasantly surprised to have had all my unit quizzes correct, and pass the final exam first time. After all, that's what I've been doing for over 10 years, so I didn't expect to fail. Great way to learn and brush up on my current skills.”

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Posted 1 year ago

Thank you so much, ABRAHAM, for your excellent 5-star rating of our Customer Service Skills! We greatly appreciate your feedback and are thrilled to hear that you had a pleasant experience. It's wonderful to know that our course helped you brush up on your customer service skills successfully. Congratulations on acing all your unit quizzes and passing the final exam on the first attempt! We're delighted to have been a helpful resource for someone with your extensive 10 years of experience in the field. Your kind words encourage us to continue providing great learning opportunities. Thank you once again for choosing our course, and we wish you continued success in your career!

Posted 1 year ago

“I have enjoyed this course, it has been an excellent refresher after several years break. Would be excellent for a person who is new to working in customer service as well.”

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Posted 1 year ago

Dear Michelle,Thank you so much for giving our Customer Service Skills course a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you have enjoyed the course. It's fantastic to know that it has served as an excellent refresher for you after taking a break for several years. Your kind words about the course being suitable for individuals new to working in customer service make us even more delighted. We designed the course with a focus on catering to both experienced professionals and those just starting their customer service journey. It's wonderful to know that it can benefit individuals at various stages of their career. Once again, thank you for your kind review and for choosing our Customer Service Skills course. We hope it continues to provide you with valuable insights and knowledge.

Posted 1 year ago

“very good very nice”

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Posted 1 year ago

“Exceptionally good course.”

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Posted 1 year ago

“its really helpful”

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Posted 1 year ago

Thank you for your 5-star rating and kind words about my customer service skills! It's beneficial to hear such great feedback.

Posted 1 year ago

“I listen to what people are saying and not saying so I can ask pertinent clarification questions, all the while being engaging and polite, no matter the emotional state of the person with whom I'm interacting. I always look to find ways to improve whatever process I'm involved in and am willing to do what it takes to ensure customer staisfaction if at all possible and to pass it upward in the chain of responsibility if I don't have the responsibility myself to provide the service required. I am always discreet both with customer data and any personal information they might provide, even if unintentionally. I work to be loyal to both the customer and the organization I'm representing, looking to create a harmonious interaction each time.”

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Posted 1 year ago

Thank you, Margaret, for your 5-star rating of my customer service skills. I strive to provide the best possible customer service, and I'm glad that you've found me to be successful in that. I am dedicated to listening to what people are saying, asking pertinent clarification questions, and being both engaging and polite, no matter the emotional state of the customer. I will always find ways to improve processes to better serve customers and will ensure customer satisfaction if at all possible.

Posted 1 year ago

“Great informative course, easy to follow but gave me a lot of insight and information I can put to use in my role”

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Posted 1 year ago

Thank you so much for your 5 star rating of the Customer Service Skills course! It's great to hear that you found it both enjoyable and informative - I hope all the insight and information you took away from it will be put to good use in your role!

Posted 1 year ago

“Customer Service Skills. Is good to have to go with your CV”

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Posted 1 year ago

Thank you so much, Alan, for your 5-star rating of my Customer Service Skills! Having this endorsement is a great boost for my CV and for my confidence in providing excellent customer service.

Posted 1 year ago