Customer Service Skills Reviews

4.5 Rating 21 Reviews

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Phone:

0800 077 3063

Email:

hello@cpdonline.co.uk

Location:

74 New North Road,
74 New North Road
Huddersfield
HD1 5NE

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“Good, I recommend this company. Thank you”

Helpful Report

Posted 8 months ago

Thank you so much for giving me a 5-star rating for my Customer Service Skills! I'm really glad you had a good experience working with me and Good, I'm glad you recommend this company. Thank you for your kind words!

Posted 8 months ago

“The course validated my knowledge of customer service skills and affirmed what I've learned over the years. The quiz was multiple-choice and easy to use. This course wouldn't work for someone who is a visual learner as there isn't much interactivity apart from the quizzes or videos, however, if you can learn from reading and listening then this course will work for you.”

1 Helpful Report

Posted 9 months ago

Thank you so much for the 5-star rating of my Customer Service Skills course! I'm glad that the materials validated your prior knowledge and that you found the quiz to be easy to use. I understand that the course may not be suitable for visual learners, but it provides a great platform for those who prefer to learn from reading and listening. Again, thank you for your kind review.

Posted 8 months ago

“The course is well explain and easy to understand”

1 Helpful Report

Posted 1 year ago

Thanks for your review - TEAM CPD ONLINE COLLEGE

Posted 1 year ago

“As an online generic course, this is fine it's a good base on which to build skills; useful as background work prior to in-person sector-specific training”

1 Helpful Report

Posted 1 year ago

Thanks for the feedback - we hope you re-purchase in the future. Team CPD

Posted 1 year ago

“The course content was VERY heavy and there were a lot of irrelevant slides which made the course a lot longer than necessary. There was also a lot more information that wasn't necessary for front-line staff and more for those at a head of department/ director level. It could really do with being condensed slightly and there were multiple slides where information was repetitive or worded in a different way, but meant the same thing. Because of the length of each unit, it was hard to remain engaged.”

1 Helpful Report

Posted 1 year ago

Thank you for your feedback on our Customer Service course, we have sent this course off to be checked to make sure all information is up-to-date. If you wish to discuss this further, please feel free to email us - hello@cpd.email - Team CPD Online College

Posted 1 year ago

“Felt very comfortable and at ease with CPD Online College. The way the courses are set out is excellent, especially for a person like me who finished school at 16years of age 30 years ago and never studied since. The staff are very helpful. Thanks.”

1 Helpful Report

Posted 1 year ago

Thank you for your positive review of our Customer Service Skills course! We are happy to hear you enjoyed the course. - Team CPD Online College

Posted 1 year ago

“I work with empathy all through my previous roles because this is a skill that will enable you understand how a customer feels and genuinely interested in providing solution to the problems. I am also a good communicator and a great listener as this are important in delivering an excellent service in the role.”

1 Helpful Report

Posted 2 years ago

Thank you for your kind review, we are happy to hear you liked the Customer Service Skills course. We hope you study with us again soon! - Team CPD Online College

Posted 2 years ago

“this course is very outdated and certain parts and information given are incorrect and no longer correct .”

1 Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide feedback on our Customer Service Skills course! We appreciate you letting us know about your experience and apologize if certain aspects of the course were outdated or incorrect.We are dedicated to providing the best experience possible for our customers and would love to know how we can make things better for you. Can you tell us a bit more about what was outdated or incorrect? Thank you.

Posted 9 months ago