Customer Service Skills Reviews

4.6 Rating 33 Reviews

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Phone:

0800 077 3063

Email:

hello@cpdonline.co.uk

Location:

The Media Centre,
7 Northumberland Street,
Huddersfield
Huddersfield
HD1 1RL

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“I listen to what people are saying and not saying so I can ask pertinent clarification questions, all the while being engaging and polite, no matter the emotional state of the person with whom I'm interacting. I always look to find ways to improve whatever process I'm involved in and am willing to do what it takes to ensure customer staisfaction if at all possible and to pass it upward in the chain of responsibility if I don't have the responsibility myself to provide the service required. I am always discreet both with customer data and any personal information they might provide, even if unintentionally. I work to be loyal to both the customer and the organization I'm representing, looking to create a harmonious interaction each time.”

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Posted 2 years ago

Thank you, Margaret, for your 5-star rating of my customer service skills. I strive to provide the best possible customer service, and I'm glad that you've found me to be successful in that. I am dedicated to listening to what people are saying, asking pertinent clarification questions, and being both engaging and polite, no matter the emotional state of the customer. I will always find ways to improve processes to better serve customers and will ensure customer satisfaction if at all possible.

Posted 2 years ago

“Great informative course, easy to follow but gave me a lot of insight and information I can put to use in my role”

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Posted 2 years ago

Thank you so much for your 5 star rating of the Customer Service Skills course! It's great to hear that you found it both enjoyable and informative - I hope all the insight and information you took away from it will be put to good use in your role!

Posted 2 years ago

“Customer Service Skills. Is good to have to go with your CV”

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Posted 2 years ago

Thank you so much, Alan, for your 5-star rating of my Customer Service Skills! Having this endorsement is a great boost for my CV and for my confidence in providing excellent customer service.

Posted 2 years ago

“Its so explanatory and detail...”

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Posted 2 years ago

Thank you so much for your 5-star rating on our Customer Service Skills! It's so encouraging to get such positive feedback. We appreciate your kind words and are so happy that you found our service to be so informative and detailed. Thanks again!

Posted 2 years ago

“Good, I recommend this company. Thank you”

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Posted 2 years ago

Thank you so much for giving me a 5-star rating for my Customer Service Skills! I'm really glad you had a good experience working with me and Good, I'm glad you recommend this company. Thank you for your kind words!

Posted 2 years ago

“The course validated my knowledge of customer service skills and affirmed what I've learned over the years. The quiz was multiple-choice and easy to use. This course wouldn't work for someone who is a visual learner as there isn't much interactivity apart from the quizzes or videos, however, if you can learn from reading and listening then this course will work for you.”

1 Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating of my Customer Service Skills course! I'm glad that the materials validated your prior knowledge and that you found the quiz to be easy to use. I understand that the course may not be suitable for visual learners, but it provides a great platform for those who prefer to learn from reading and listening. Again, thank you for your kind review.

Posted 2 years ago

“The course is well explain and easy to understand”

1 Helpful Report

Posted 2 years ago

Thanks for your review - TEAM CPD ONLINE COLLEGE

Posted 2 years ago

“As an online generic course, this is fine it's a good base on which to build skills; useful as background work prior to in-person sector-specific training”

1 Helpful Report

Posted 2 years ago

Thanks for the feedback - we hope you re-purchase in the future. Team CPD

Posted 2 years ago