Which version of CoolCare do you use? CoolCare3

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sarah in customer support was great and did everything that she said she would.”

Helpful Report

Posted 4 years ago

Thank you for your review! Sarah is a valued member of the team and we are pleased to hear the positive feedback regarding your dealings with her! Many thanks! With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Fast service and resolved quickly .”

Helpful Report

Posted 4 years ago

Thank you for your review! We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Dealt with the query extremely quickly. Thank you.”

Helpful Report

Posted 4 years ago

Thank you for your review! We love it when customers take time to give us feedback on our service and we are pleased to hear that you are happy with our services! With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The support desk is absolutely out of this world. We had an issue with CC4 this morning. Then we had several emails confirming there was an issue. Mike from the support desk then telephoned to ask if everything was work as it should - fantastic service thank you guys.”

Helpful Report

Posted 4 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us and we will pass on your positive feedback to Mike who is a valued member of our team. With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Superb fast actions when reported a fault, kept up to date with actions could not ask for better service.”

Helpful Report

Posted 4 years ago

Thank you for your review! We do try! Customer focus is something that we are dedicated to continually improving and it's so nice to hear back from customers who have experienced our incredible team's commitment to keeping our valued clients informed whilst solving their issues. We are so pleased that you are happy with our service delivery and appreciate your feedback! With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Excellent and very prompt service. Thank you so much.”

Helpful Report

Posted 4 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. We are always here to help wherever we can! With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The issue appears to have been resolved but, on this occasion, the communication was poor. I had to phone support to get an update and was told it had been resolved and I should have received an email (which I didn't until after I chased). Not the usual level of support we have received in the past from CoolCare.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on Customer.Success@CoolCare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I found the staff that dealt with my problem were easy to talk to and solved my problem as quickly as possible. I was contacted when the issue was resolved. Very polite and efficient staff”

Helpful Report

Posted 4 years ago

Thank you for your review! We are pleased to hear that your communications with us were easy and that your issue was resolved quickly. All our team strive to deliver a fantastic service to our valued clients and it is therefore lovely to receive feedback that shows their dedication to ensure that you were happy with our service. We appreciate you taking the time to complete this review! With best wishes from, The CoolCare Team

Posted 4 years ago

Support Desk Reviews