Support Desk Reviews

4.7 Rating 650 Reviews

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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Mike was so helpful, efficient and knowledgeable. He even followed up with a phone call in the afternoon to make sure that we were happy with the result. Thank you Mike ⭐”

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Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Always helpful”

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Posted 4 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very informative and resolved my issue.”

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Posted 4 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

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Posted 4 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very disapointed in the lack of help regarding printing rota's”

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Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

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“Matt resolved my issue quickly and explained what I had done wrong”

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Posted 4 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We are pleased that Matt was able to resolve your query quickly and efficiently. We are proud of our exceptional team! With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The lady was extremely helpful and sorted out the problem.”

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Posted 4 years ago

Thank you for your review! We appreciate you taking the time to share your thoughts on our service at CoolCare. We are pleased to hear that our colleague was so helpful and managed to assist you. We consider ourselves very lucky to have such a wonderful team to support our valued customers. Thank you again for your kind comments. With best wishes from, The CoolCare Team

Posted 4 years ago

Which version of CoolCare do you use? CoolCare3

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I logged a call with support Tuesday morning CC29339 - I had no updates throughout the day and received two emails Wednesday PM that the case had been closed - again with no updates of the resolution. I raised the queries for all of the homes - I need to give updates to them regularly when this is a company wide problem.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear that you are not pleased with the service you have received from CoolCare. We have reviewed your ticket and can see that a response was provided directly to you at 04:49 PM yesterday and welcomed you to recontact if you needed anything further. From your message above, we are unsure if you have received this email but we can happily provide a copy if needed. The query raised initially highlighted the need for a member of our Development Team to make some minor adjustments to the software, which were carried out and all should now be resolved. If you require further assistance please contact us at Customer.Success@CoolCare4.co.uk or call us on 01133853853. With best wishes from, The CoolCare Team

Posted 4 years ago