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Support Desk Reviews

4.7 Rating 682 Reviews
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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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Karen Tucker
Verified Reviewer
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“I wanted information on how the system updated the Bradford score index. I received the information very quickly and the information was exactly what I required. Well done.”
Helpful Report
Posted 3 years ago
Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we will pass your feedback on to the Support team. With best wishes from, The CoolCare Team
Posted 3 years ago
Janet Chapman
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“All staff very helpful, always call you back when they say they will All queries dealt with in a timely manner”
Helpful Report
Posted 3 years ago
Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 3 years ago
Anonymous
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“excellent service explained exactly what the issue was rectified speedily but my name is Jacque Hogan, Dawn hasn't been with the company for some time now :)”
Helpful Report
Posted 3 years ago
Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. We will update our contact details and remove Dawn - thank you for letting us know. With best wishes from, The CoolCare Team
Posted 3 years ago
Karen Tucker
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“I have spoken with Sarah on the phone, several times, today and each time she has answered my query in a very professional and friendy manner.”
Helpful Report
Posted 3 years ago
Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Sarah and the team. CoolCare is on a mission to deliver a superb customer experience and your comments are gratefully received. With best wishes from, The CoolCare Team
Posted 3 years ago
Anonymous
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
Author didn't leave any comments.
Helpful Report
Posted 3 years ago
Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team
Posted 3 years ago
Anonymous
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
Author didn't leave any comments.
Helpful Report
Posted 3 years ago
We really appreciate you taking time to review our service following your recent contact with our Support team. We would like to thank you very much for your feedback
Posted 3 years ago
Anonymous
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
Author didn't leave any comments.
Helpful Report
Posted 3 years ago
We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass your rating on to the team and thank you very much for your feedback
Posted 3 years ago
Anonymous
Verified Reviewer
Which version of CoolCare do you use? CoolCare4
How knowledgeable was the CoolCare team member?
Were all your questions fully answered?
How timely was the service?
“Any problems I have are soon sorted with the support desk. Shout out to Ben who today also showed an excellent understanding of Sage, much more helpful than Sage support itself. Thanks Ben”
Helpful Report
Posted 3 years ago
We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass this on to the team (especially Ben) and thank you very much for your feedback
Posted 3 years ago
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