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“Impressive support, so easy and fixed my problem instantly, thank you”

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

Thank you so much Julia - we really appreciate your feedback

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

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“I have requested to have the dashboard (widgets) activated and they have not been activated.”

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Posted 2 years ago

Thank you for your review. We have investigated further and as advised by our agent, this is not something that we can activate for you. All the dashboards are already within the system and you will need to ask your internal system administrator to activate the dashboard for you, and provide you with access to the dashboard widgets to suit your role.

Posted 2 years ago

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“Not flexible with your customer requirements, the frustrating issue is the information is on Coolcare but not accessible”

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Posted 2 years ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. Your Customer Success Manager will contact you directly to understand further what information you are wanting to retrieve from the system.

Posted 2 years ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

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“Very quick at responding, and helpful”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

Thank you so much for your feedback - its very much appreciated

Posted 2 years ago

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“Problem not resolved”

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Posted 2 years ago

How knowledgeable was the CoolCare team member?

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“Replied and resolved my query quickly.”

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

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“This query did take a while to sort and I was passed to 3 different people for it. In conclusion I do feel that there should be a function on Coolcare to acknowledge staff who cannot cover a shift, therefore enabling these requests to be archived so we can see further requests to cover shifts.”

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Posted 2 years ago

How knowledgeable was the CoolCare team member?

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Author didn't leave any comments.

Helpful Report

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare and we are delighted that you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience and we are happy you found our support team helpful. With best wishes from, The CoolCare Team

Posted 2 years ago

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