Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“All staff very helpful, always call you back when they say they will All queries dealt with in a timely manner”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“excellent service explained exactly what the issue was rectified speedily but my name is Jacque Hogan, Dawn hasn't been with the company for some time now :)”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. We will update our contact details and remove Dawn - thank you for letting us know. With best wishes from, The CoolCare Team

Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I have spoken with Sarah on the phone, several times, today and each time she has answered my query in a very professional and friendy manner.”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Sarah and the team. CoolCare is on a mission to deliver a superb customer experience and your comments are gratefully received. With best wishes from, The CoolCare Team

Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your review regarding our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 3 years ago

We really appreciate you taking time to review our service following your recent contact with our Support team. We would like to thank you very much for your feedback

Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 3 years ago

We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass your rating on to the team and thank you very much for your feedback

Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Any problems I have are soon sorted with the support desk. Shout out to Ben who today also showed an excellent understanding of Sage, much more helpful than Sage support itself. Thanks Ben”

Helpful Report

Posted 3 years ago

We really appreciate you taking time to review our service following your recent contact with our Support team. We will make sure to pass this on to the team (especially Ben) and thank you very much for your feedback

Posted 3 years ago

Which version of CoolCare do you use? CoolCare4

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The team were great but disappointed the designers did not take on my suggestions for improving the waiting list research idea I put to them.”

Helpful Report

Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're pleased you are happy with the service you are receiving from us. Your feedback forms part of our product intelligence gathering process. CoolCare is constantly updating our software and we listen to all feedback received from customers on possible development to enhance the software to help us evolve the product. When you submit feedback, the Product Team takes this information and reviews it against current priorities, taking into account the number of customers requesting it and the value it will add to the software’s capability and wider market needs. If it is something CoolCare will consider doing, it is added into its future development pipeline. CoolCare does not commit to this development or when it will be completed, as priorities remain under constant review but this vital information you provide us with, alongside other customer feedback and our own market intelligence, helps us ensure we are always delivering the most valuable development to the widest section of customers first. You will, however, be notified if your feedback is incorporated in a software update. With best wishes from, The CoolCare Team

Posted 3 years ago

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