How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

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Posted 1 year ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Quick to receive a reply and a very prompt response to my query.”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sarah was very helpful and the issue was resolved very quickly”

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Posted 1 year ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very clear and helpful.”

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Posted 1 year ago

Thanks for your review! we really appreciate you taking the time With best wishes from The CoolCare team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The lady i spoke to was very helpful and friendley”

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Posted 1 year ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Great service, only wish we had an answer a little quicker as a week without access is a long time in care.”

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Posted 1 year ago

Thanks for your review. Our Support average resolution times are less than 2 days, well within our SLA of 10 days. You may find it easier to contact our Support desk direct in future on 0113 385 3853. Best wishes from The CoolCare team

Posted 1 year ago

Nicky Eccles

Verified Reviewer

“Thank you for the extremely quick response, only 15 minutes!”

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Posted 1 year ago

Thanks for your review!

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Phil was so helpful when I kept on getting error messages this morning - this was on my side, not understanding how to fill out the form properly - and he was extremely patient in helping and making sure I would be able to upload the data. Thank you so much!”

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Posted 1 year ago

Thank you so much for your feedback - we'll make sure we pass it on to Phil. We really appreciate you taking the time to let us know what you thought of the service you received from CoolCare. Best wishes from The CoolCare team

Posted 1 year ago

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