Support Desk Reviews

4.7 Rating 703 Reviews

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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“was very frustration that we where been asked to try againg with the problem even though we had already explaind several times”

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Posted 11 months ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. We'll follow this up and be back in touch With best wishes from, The CoolCare Team"

Posted 11 months ago

How knowledgeable was the CoolCare team member?

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“Sarah was very professional and helpful as always”

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Posted 11 months ago

Thank you for your review - we'll make sure that we pass your feedback on to Sarah. Thank you! With best wishes from The CoolCare team

Posted 11 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The lady I spoke to was very helpful and took the time to talk through the query. Even though she didn't have the information for a complete answer she said someone would come back to us. This happened on Monday and the matter was explained and resolved.”

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Posted 11 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 11 months ago

How knowledgeable was the CoolCare team member?

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Author didn't leave any comments.

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Posted 11 months ago

Thank you for your review- we really appreciate it! Best wishes from The CoolCare team

Posted 11 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Quick response back.”

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Posted 11 months ago

Thank you for your review! Best wishes from The CoolCare team

Posted 11 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sarah excellent help as always- thank you !”

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Posted 11 months ago

Thank you for your review - we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 11 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Brillient Service”

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Posted 1 year ago

Thank you so much for your review!

Posted 1 year ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“The operator was very friendly and helpful, and obviously understood my issue even though he could not resolve it at the time of the call. He took my details and logged the query letting me know what would happen next. He double checked that I gave permission for him to access our data during and after the call. I received an email with a ticket number. I then received notification when the issue had been resolved.”

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Posted 1 year ago

Thank you so much for your feedback, we really appreciate you taking the time to let us know what you think of our service. Thank you! With best wishes from The CoolCare team

Posted 1 year ago