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“After 26 years and NO CLAIMS in fully comprehensive policy with my partner, i never experienced any problems with any insurance company, but with ENDSLEIGH !
I insured my car , after various telephone calls and misunderstandings on my non-claim record , however, I sold my car before 40 days of cover. Although , I have communicated with Ensleigh and reported that there would be no car to insure, although they were polite but not happy, they 'allegedly' cancelled my policy , only to find out that a month after they have debited my account again, this time through my debit card number, without my authorisation !
Once I communicated with them, they told me that I was lying and that they were not aware that I have sold my car, which led to a debt recovery company calling me to ask for the money, that lawfully the bank have returned to my account, that Endesleigh have debited my account with and further by ensuring that no standing order was pending.
I lastly called them by recording the conversation , telling them that they were more than welcomed to send me a court order, however, I have already asked my solicitor to have the case ready with the help of my bank , since they have charged my debit card, which details, they have kept unlawfully, when I initially have paid for the deposit via the telephone, on my 1st instalment.
I have never experienced anything like this before with any other insurance company, not only the unlawful charge, but the rudeness to pass on my details to a debt recovery company for collection ! Beware of motor insurance companies like these !!”
