“The item is fine but poor service from Bathroom mountain.
Item wasn’t delivered on the arranged day. They didn’t communicate this, wouldn’t chase up the courier they used for an update and didn’t keep me informed as to the situation.
Better communication is needed, sending an email takes seconds.”
“Worst for delivery...we ordered and confirmed that order will be delivered on Friday. We needed it as soon as possible as plumber was working already in the bathroom. We rang on Friday as delivery did not arrive till late, we rang and they said its not out for delivery for xyz reason. So, our bathroom work has stopped because of them. Plumber was not happy and we ended up the job postponing for 5 days. They could only deliver it on Tuesday even though they promise they will deliver it on Monday.
Also, do no forget they charge £25 for a pallet delivery. So, even though charging this much money for delivery they can still go wrong.”
I am very sorry to hear that your delivery did not arrive as scheduled. I can see your order has now arrived, I hope everything has arrived safely.
As a gesture of goodwill and as an apology for the inconvenience caused, I have refunded your delivery charge for you.
If there is anything else outstanding, please do not hesitate to contact us.
Kind regards
Matthew
“Can’t comment on the radiator as I haven’t received it yet supposed to be delivered on Friday and then again on Monday but still not appeared seems like a decent supplier has chosen a poor dispatch company”
“Awful service arrived smashed taken 3 days to get a response from customer service, advised to call back after 1pm to see what they can do and have now spent 3 hours calling up but no one answers the phone.”
“Units are fine and deserve 5 stars for quality of packaging it loses due to delivery company used 'Pallex'. Tracking poor, no scheduled delivery time and no call. Lazy.”
