“Ordered two sets of thermostatic radiator valves, one of which was broken in the box, not sure what the afterservice is like but I’m about to find out”
Thank you for your review.
We are sorry to hear about the broken valve that you purchased from us.
I can see that you have contacted us directly via email and I have responded to your email to ask for some images of the damaged valve and we hope to hear back from you soon.
Kind Regards,
“The delivery turned up on a pallet network which was left out on the road... no problems there.
When the plumber came to fit them we unboxed them, all three radiators are damaged in the same spot.”
Thank you for your review
We are sorry to hear that there is damage to the radiators.
I can't see that we have been contacted regarding the damages as of yet.
I have reached out to you directly via email in order to gain a better understanding of what happened and we hope to hear back from you soon.
Kind Regards,
James S
Thank you for your review.
We are sorry to hear that you are not fully satisfied with the product you have purchased from us.
I have reached out to you in a separate email in order to gain a better understanding of the issues you have had and we hope to hear back from you soon.
Kind Regards,
James S
Thank you for your review.
We are sorry to hear that you have not received your order.
I have reached out to you directly to discuss this with you further and hope to hear back from you soon.
Kind Regards,
James S
“The radiator was delivered to my house at 7am
No one rang the door bell or asked for a signature
I got a sms message
It was pouring with rain
I realised that the radiator was there after an hour .by this time it had been drenched!”
Thank you for your review.
We are sorry to hear that you are unhappy with the delivery of your order.
I have reached out to you via email in order to gain a better understanding of the situation and to discuss this with you further and we hope to hear back from you soon.
Kind Regards,
James S
“Still haven't put it together as struggling with instructions. Customer service prompt but they can't provide any after sales service other than sending the same instruction leaflet that came with the door.”
Thank you for your review.
We are sorry to hear that you are struggling to install the shower enclosure.
I have reached out to you in a separate email in order to gain a better understanding of the issues you are having and we hope to be able to advise you on the installation.
Kind Regards,
James S
Thank you for your review.
We are sorry that the order was not delivered as planned.
I have reached out to you in a separate email to discuss this further with you and we hope to hear back from you soon.
Kind Regards,
James S
Thank you for your review.
We are sorry that your order has not arrived.
I can see that we have reached out to you via email in order to discuss this further and we hope to hear back from you soon.
James S
